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Draft — for review only. This Terms of Use is a working draft and does not constitute final legal advice. It must be reviewed by qualified legal counsel before production use.

Last updated: 3 July 2026

Terms of Use

These draft terms govern use of the MandateHQ website and application. They are not final legal terms and must be reviewed by qualified counsel before production reliance.

Agreement to these terms

By accessing or using MandateHQ (www.mandatehq.com.au) or related application URLs, you agree to these Terms of Use. If you do not agree, do not use the service.

About Mandate and early access

MandateHQ is a business control platform for approvals, finance visibility, people workflows, and related organisation tools. Parts of the website and application may be offered as early access or beta. Features, availability, and performance may change without notice. We do not guarantee uninterrupted or error-free operation during early access.

Accounts and responsibility

You are responsible for keeping your sign-in credentials confidential and for activity that occurs under your account. You agree to provide accurate information when creating an account or requesting access. Notify us promptly if you suspect unauthorised access.

Organisation access

If you use Mandate on behalf of an organisation, you confirm you have authority to bind that organisation or to act within permissions your administrator has granted. Organisation administrators control user access, modules, and much of the data stored in Mandate. Disputes about internal access or data are primarily matters between users and their organisation.

Acceptable use

You must not misuse Mandate. For example, you must not:

  • attempt to gain unauthorised access to systems, accounts, or data;
  • interfere with or disrupt the service or other users;
  • upload malicious code or use the platform for unlawful purposes;
  • misrepresent your identity or affiliation; or
  • scrape, reverse engineer, or resell the service except as permitted by us in writing.

We may suspend or terminate access if we reasonably believe these terms have been breached.

No professional advice

Mandate provides software tools for visibility, workflow, and record-keeping. It does not provide accounting, legal, payroll, tax, or HR advice. You and your advisers remain responsible for compliance with laws that apply to your business, including employment, tax, privacy, and financial reporting obligations. Do not rely on Mandate as a substitute for professional advice.

Availability and changes

We may modify, suspend, or discontinue any part of the website or application at any time. We may update these terms from time to time. The “Last updated” date will change when we do. Continued use after changes are published may constitute acceptance, to the extent permitted by law.

Intellectual property

MandateHQ, its branding, software, documentation, and content (excluding content you or your organisation upload) are owned by us or our licensors and protected by intellectual property laws. We grant you a limited, non-exclusive, revocable right to use the service according to these terms and any separate agreement with us. You retain ownership of content you submit, subject to the rights needed for us to host and operate the platform.

Internal development tools

MandateHQ uses internal software development tools, including AI-assisted coding tools such as Cursor, to help our authorised development team write, review, and maintain application source code.

These tools are for internal engineering only. They are not customer-facing features and are not part of the MandateHQ production data processing pipeline for your organisation's data.

Our policy is that we do not intentionally submit customer production data, employee records, payroll information, sensitive information, financial account details, or other regulated data into AI-assisted coding tools. Developers are directed to use synthetic or anonymised examples in prompts and to avoid pasting live exports, logs, or screenshots that may contain personal or sensitive information.

Suggestions from these tools are reviewed and tested by our team before integration. MandateHQ remains responsible for the code we ship, regardless of which tools were used to draft it.

Where a tool provider offers privacy or no-training settings, we aim to enable and maintain those settings for our development accounts. We may change or replace internal development tools over time. Such changes do not affect how we provide the service to you unless we notify you of a material change to how your data is processed.

Disclaimer and limitation of liability

To the maximum extent permitted by applicable law, the service is provided on an “as is” and “as available” basis. We do not make warranties about fitness for a particular purpose, accuracy of data shown in the platform, or outcomes from business decisions you make using Mandate.

[Draft placeholder — limitation of liability clause to be drafted or approved by legal counsel, including any non-excludable rights under the Australian Consumer Law.]

Governing law (draft)

[Draft placeholder — specify governing law and jurisdiction after legal review, e.g. laws of a nominated Australian state or territory.]

Contact

Questions about these terms may be sent via the contact or request form on www.mandatehq.com.au.

Draft note: replace with a dedicated legal contact address after legal review if required.

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